How do I contact hosts?
Once you have set up your profile, you can contact hosts through the online messaging system. You will be able to search for rooms and chat with hosts before the reference process is complete, but in order to book a room you will be required to complete our reference check.
Can I visit the home/meet my host before deciding to book the room?
Yes! This happens often and is encouraged. Contact your host through the online messaging system to request a visit and we will assist with exchanging contact details.
Why won’t the messaging system allow me to exchange my phone number?
We understand that sometimes you would prefer to exchange contact details to ease communication. But we swear, we have a good reason for not allowing this! Booking a room off-platform presents a safety risk, such as fraud among other potential security risks. In order to ensure the highest level of safety and security and to aid in protecting your personal information we ask that you use the online messaging system to communicate until your booking is finalized. If you would like to meet your host before booking, please contact us here so we can help you organise a visit.